Terms & Conditions
Qikclean follow standards and policies set out by the TSA (Textile Services Association). These policies are standard to all dry cleaners, including online.
Our rules stipulate that the care label instructions on our customer’s garments should be adhered to at all times in the cleaning process. Any garments with no care labels, or labels which are deemed unsatisfactory to TSA standards, will only be cleaned at the owners risk.
We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. We are not responsible for colour loss due to non-fastness, wear and tear and shrinkage, colour bleeding or damage due to weak and tender fibres and fabrics possibly damaged by UV light or colour loss due to perspiration and perfume.
The above applies to dry cleaning and wet laundering processes.
We would love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so. We advise that should you know the stain content, this should be pointed out when we collect your items. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should the need arise we will contact you before going ahead
What we can guarantee our customers is that we will always strive to achieve the best possible results.
Suede & Leather
Suede & leather garments are subject to natural flaws. We cannot take responsibility for colour imbalance or change. Unlike fabrics, all skin garments will age after cleaning.
We will provide you with forms when the driver arrives to collect your items. Please complete all sections of this form as we cannot accept responsibility for any errors.
Once your order has reached us , your items will be checked and counted against your completed form and should there be any discrepancies, we will contact you and inform you of these. It is advisable that you leave a mobile phone number. We ask our customers to choose a time slot and we will do our best to make sure that this time slot is met when collecting or delivering your items.
We are not responsible for any loss after delivery to your doorman, concierge or other authorized person.
Loss and Damage Policy
In the unlikely event of damage please inform us within 48 hours of receiving your garment. If needed we will pick up your garment, investigate and contact you within 24 hours.
On observation of an item returned for possible damage due to our processes, we may immediately accept responsibility and offer fair compensation after close inspection and our experienced knowledge applied. However, although we are able to make a most definite assumption in most cases as to the cause of a damaged item, circumstances may arise that we are unaware of and may not have a possible explanation to the cause of the complaint. If it is unclear who is responsible for the damage, we will arrange for an independent analysis by a fabric care research laboratory http://www.satra.co.uk. Restitution will be made based upon the lab's report.
These terms and conditions do not affect your statutory rights as a consumer.